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Case Study

Client: Otis UK


Our engineers meet all sorts of people as they install and repair equipment — we want them to be better at handling this side of their work.


We contributed to the OTIS Management Training scheme, introducing our approach to Repair and Service Managers, alongside their Marketing and Systems Managers. Some delegates were unused to listening as a means of making a connection with clients, and so the course challenged current habitual ways of dealing with problem areas. Internal improvements were also reported as a result of the course, as it helped rebuild long-standing difficutlies in a team, and provided a fresh approach for the IT department. In an email we received later, we heard about startling improvement which continued well after the course as workers put to use their new skills and perspectives.


Elizabeth English


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