Client: National Health Service Trusts – Brighton & Sussex Universities Hospital
How can we help our teams overcome obstacles to excellent service provision, when inadequate resources puts strain on interpersonal relationships?
We were asked to help experienced clinicians to move more effectively into management and strategic roles. In particular, how to get one’s own message across, and how to listen to others in the team. We provided a two-day intensive Conflict Resolution course (level 1) to line managers and leads of Allied Health Professionals in a number of NHS Trusts. The first day focused first on how express one’s own concerns in a way most likely to land well with others. On day two, we helped managers to hear difficult messages (or messages delivered in difficult ways), by focusing on the underlying concerns of the speaker. This strengthened their ability to keep objective about the issues, while keeping a good sense of connection with the other person. Due to the success of the two-day courses, some NHS Trusts opted for a follow-on Conflict Resolution course (level 2).
Simon McKibbin – Elizabeth English
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