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Professional and Personal Development

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Case Study

Client: Greater Manchester Police: Criminal Investigation Department (Oldham)


Brief

Help us get better interviews with detainees, and deal with duty solicitors who want to put a spanner in the works.


Solution

A three-day intensive course for Greater Manchester Police (GMP), developing Interviewee Focus in 2005 resulted in a number of successes for CID officers dealing with staged disclosures, relationships with solicitors, and rapport with detainees. Follow up work continued over the next three months for a specialist focus group, in which one officer remarked that ‘I’ve only had one no-comment interview since the course in April’. All participants affirmed an improvement in their ability to develop rapport with suspects. As a side-benefit, delegates reported improvement managing relationships in their team, and meeting targets in their performance reviews.


Consultants

Elizabeth English

 

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