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Professional and Personal Development

We specialise in people skills for professionals. Our aim is to make
your life and work a meaningful and vibrant expression of you at your best.

 
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Case Study

Client: National Health Service Trusts – [Formerly known as] Greater Manchester Strategic Health Authority


Brief

How can we help our teams overcome obstacles to excellent service provision, when inadequate resources puts strain on interpersonal relationships?


Solution

We were asked to help experienced clinicians to move more effectively into management and strategic roles. In particular, how to get one’s own message across, and how to listen to others in the team. We provided a two-day intensive Conflict Resolution course (level 1) to line managers and leads of Allied Health Professionals in a number of NHS Trusts. The first day focused first on how express one’s own concerns in a way most likely to land well with others. On day two, we helped managers to hear difficult messages (or messages delivered in difficult ways), by focusing on the underlying concerns of the speaker. This strengthened their ability to keep objective about the issues, while keeping a good sense of connection with the other person. Due to the success of the two-day courses, some NHS Trusts opted for a follow-on Conflict Resolution course (level 2).


Consultants

Simon McKibbin – Elizabeth English


Testimonials

‘I will be able to use my skills in dealing with conflict situations at work. I feel more confident not only at work but in my personal life too.’
Senior Physiotherapists

‘... allowed us to acknowledge that humanness is permitted in management –and how important connecting is in implementing change. This is a course based on sound theory but also places emphasis on practical application. Useful in developing management skills – and enjoyable!’
Community Rehab Team Manager

 

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