Case Study
Client: International Service Provider
Brief
Can you offer a course for workers whose performance review has highlighted lack of skill, sensitivity or confidence in communication?
Solution
Annual performance reviews often highlight interpersonal relating and communication as an area for improvement. Yet it is hard to find a thorough grounding in communication which impacts also quickly on behaviours and attitudes. In response to a request by the assessment wing of Cambridge University (and its related business streams), we put together a three-part course focusing on three essential aspects of commuication:
- Active Listening
- Empathic Communication
- Managing Confrontation
For more information, see our page on Conflict Resolution.
Consultants
Elizabeth English
Testimonials
This client prefers to remain anonymous.
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