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Public Sector | Private Sector
Here is an overview of work that Life at Work has
delivered for clients in 2005 and 2006.
Public Sector
Health and Education
Our two-day intensive Conflict
Resolution courses
have been popular with a number of Trusts, including Brighton and
Sussex Universities Hospital NHS Trust (BSUH)'s Personnel Department
and Greater Manchester Strategic Health Authority (GMSHA)'s Allied
Health Professionals and Health Care Scientiests. In Greater Manchester
we have been asked to repeat our Conflict Resolution Level I course
many times for different managers and service providers. Conflict
Resolution Level I is followed up by a Level II course for participants
eager to deepen their knowledge and skills.
In Brighton, we also developed a training for a group of managers
who needed training in how to manage the personal, human aspects
of dealing with complaint procedures or investigations: The
Art of Investigating People.
Our Multi-Professional Leadership course again
proved a highlight in GMSHA, and has once again continued to provide
ongoing and embedded learning with the follow-up Action
Learning sets monthly for six months.
Medical Education
Last year saw our first
work with Junior Doctors (Foundation Years 1 and 2) in a couple
of Deaneries, as part of a pilot programme for the national Foundation
Programme syllabus, using our Needs-Based
Communication approach.
The two-day Professional Behaviour Module was called (in different
Deaneries) 'Dealing
with Difficulties and Complaints',
and 'Building Respectful Relationships with Patients and
Colleagues'. This work has continued intensively in 2006,
and in a couple of Deaneries and associated NHS Trusts this has
become an integrated an highly valued part of the Foundation Programme
for Doctors, and this is booked to continue and expand into other
Deaneries and Trusts in 2007.
Government Agencies
Team building, mediation,
and facilitation at
the Environment Agency have played a large part of our consultancy
work. We are currently helping to rebuild the peformance and confidence
of a team rocked by a number of internal difficulties last year.
We are also delivering management coaching to
a number of key leaders in the Agency.
Greater Manchester Police (GMP)
A three-day intensive
course developing Interviewee Focus in
2005 resulted in a number of successes for CID officers dealing
with staged disclosures, relationships with solicitors, and rapport
with detainees. Follow-up focus group work has also continued,
with one officer remarking that "I've only had one no-comment
interview since the course in April", and all participants
affirming an improvement in their ability to develop rapport with
suspects - as well as managing relationships in their team.
A training we ran with the GMP's Crisis and Hostage Negotiating
Team was both fruitful and stimulating - and is currently
being developed further.
Private Sector
Organisational Consultancy and Mediation
We have played a major role in preventing two national organisations
spending precious time and resources in an Employment Tribunal, and
helped to restore harmony to their workforce. Our role was to interview
and write a full report on allegations of bullying and discrimination.
This process was one in which members of both organisations reported
they were able to express their views and feelings in a safe and
transparent atmosphere, and that this was instrumental in restoring
lost confidence and morale at a very difficult time; the report itself
has eased tensions, and enabled a settlement to be made out of court.
Communication Training
Our work with a prestigious group of Chartered Accountants
last Christmas in Chamonix (a Christmas jaunt which involved both
fun and learning) focused on building communication amongst senior
managers. This quickly led to requests for similar trainings amongst
the audit and tax teams, in a course entitled 'Meeting the
Needs of Clients and Colleagues' in which they built skills
in creating rapport, saying 'no' with collaboaration, and handling
demands. This also created an atmosphere appreciative of communication
coaching and learning, and to suggestions of on-going practice
and training for the upper tier executives. On-going coaching with
the senior managers is also underway.
Our introduction to the OTIS Management Training scheme introduced
our approach to Repair and Service Managers, alongside their Marketing
and Systems Managers. Feedback was that the course had helped smooth
some recurrent tensions with startling improvement that continued
well after the course, as workers put to use their new skills and
perspectives. Repair and Service Managers working under pressure
and with consistent customer demands found themselves enriched,
challenged and stimulated by the course.
Coaching and Mentoring
We continue with coaching
for senior and middle managers - always a frutiful and enriching
part of our work.
Workshops Open to the Public
Contributing to personal
development is always immensely rewarding. The weekends offered
at Bodywise Natural Health Clinic in Manchester and Ipswich and
Cambridge Buddhist Centres include introductions to Nonviolent Communication™ (NVC),
as well as themed weekends based on NVC, covering Empathy,
and Dealing Creatively
with Anger (including aspects of Buddhism). In 2006 we
will introduce public courses teaching the basics of Mediation
and Reconciliation through NVC. On-going practice groups
in Cambridge have also proved popular.
For our future public trainings, see: Public
Workshops
Public Sector | Private
Sector
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