Client List | Testimonials | News 2005

Testimonials

For an overview of our current work with clients, see our News 2005.

Communication

'Interesting and enlightening; a new experience which has positively influenced my communication skills.'
–– Malcolm Timmins, Head of Histopathology Dept.
Stepping Hill Hospital

'This group is very heterogenous and demands sophisticated teaching skills – we both found [your trainer's] approach engaging and innovative, which succeeded in creatively combining theory and practice. A number of students specifically mentioned these sessions as having altered their views of research.'
–– Professor Jill Preston & Dr Bronwyn Rees
Anglia Polytechnic University

‘Your examples and the role plays were very enlightening and real, and helped me to see the practical applications [of the Nonviolent Communication™ process].’
–– Barbara Wibbelmann
NVC Practice Group member

Conflict Resolution

‘I would like to take this opportunity of thanking both [your trainers] for a very thought provoking workshop. Not only have 'the team' noticed a difference, but my family also. My new approach has enabled me to resolve a year-long conflict with a very close family member which I am extremely grateful for, as well as many team issues. Thank you again.’
–– Justine Theaker, Clinical Specialist Physiotherapist
NHS Trust

‘A new approach to solving conflict.’
–– David Walsh, Laboratory Manager
NHS Trust

‘It’s an experience – difficult to describe – has to be experienced.’
–– Julie Rigby, Consultant Therapist
NHS Trust

‘It was a novel, alternative view to dealing with real life situations – an exploration of values and ideas.’
–– Vaughan Manning, Histology Manager
NHS Trust

‘A total re-think on how to avoid and deal with conflict.’
–– Penny Martin, Physiotherapy Manager
NHS Trust

‘Given me the skill to truly listen… This really does give you an insight into the cause of conflict and how to resolve it.’
–– Bridget Porritt, Colo-Rectal Radiographer
NHS Trust

‘Excellent articulation of all aspects of the course – a very calm, relaxed atmosphere.’
–– Pat Clough, Audiology Manager
NHS Trust

‘I will be able to use my skills in dealing with conflict situations at work. I feel more confident not only at work but in my personal life too.’
–– Lorna Hanson, Senior Physiotherapists
NHS Trust

‘This will impact usefully on my work in all areas, particularly in practising empathy.’
–– Jenny Pool, Allied Health Professional Team Leader
NHS Trust

Leaders and Teams

'[Your trainer] is good at getting different members of a team, or potential team, to engage with one another and to begin to identify themselves as a working unit.'
–– Nick Wallis, Executive Director
Windhorse Trading

'I now think much more of other professions and roles in Health Care and how they impact on patient care; and I learnt the virtues of representing other disciplines.'
–– Penny Martin, Superintendent Physiotherapist, Wythenshawe Hospital

This course will effect all areas of my work - my own team, leading other Allied Health Professionals and representing them.'
–– Tina Quinn, AHP Lead
Airdale Acute Trust

'[Your trainer] was not merely presenting techniques, but creating the context to allow participants to elaborate and develop their own technique…That approach led to a high degree of "ownership" of methods and techniques, which proved to be more effective than the "off-the-shelf" techniques presented by other communication consultants...'
–– Alethea Adair-Charlton, Human Resources
Agora Professional Services, London UK

'An enjoyable, thought provoking and insightful workshop that will lead to enhanced working relationships.’
–– Adrian Choynaski, Head of Employee Health Management
GlaxoSmithKline (UK)

'This process gets to the core of good management - an essential guide to influencing people.'
– Bill Darbyshire, Middle Manager
National Government Agency

‘Two days of brain stimulation, focused on community, communication and connecting inside and out.’
–– Kevin Haylett, Principal Clinical Scientist
NHS Trust

'[Gave me an insight into] the connection between other professionals working towards a patient-focussed goal. A fascinating and interesting delivery of concepts and ideas – all relevant for effective leadership.’
–– Deputy Superintendent Radiographer
NHS Trust

'Go, get involved and enjoy!'
–– Corrys Dodd, Acting Head of Physiotherapy, NHS Trust

‘I found all of the principles & concepts very useful. There is a friendly open style of learning which gives people the confidence to speak and discuss their experiences.’
–– Musculo-Skeletal Physiotherapy Manager
NHS Trust

‘Very stimulating – gets you thinking in new ways.’
–– David Rowlands, Head Biomedical Scientist
NHS Trust

‘Stimulating, thought-provoking, relaxing and well-structured approach to Multi-professional Leadership.’
–– Helen Liggett, Healthcare Science Network Co-ordinator
NHS Trust

‘… allowed us to acknowledge that humanness is permitted in management – and how important connecting is in implementing change. This is a course based on sound theory but also places emphasis on practical application. Useful in developing management skills – and enjoyable!’
–– C.M. Batty, Community Rehab Team Manager
NHS Trust

‘Fascinating and interesting delivery of concepts and ideas – all relevant for effective leadership.’
–– Andrew Griggs, Deputy Superintendent Radiographer
NHS Trust

‘If you manage a team, this is for you. It gives you logical steps to tackling team / staffing issues.’
–– Fiona O’Shea, Intermediate Care Manager
NHS Trust

Stress Reduction

'As a result, I feel more focused and motivated – and generally happier at work.'
–– Alison Rush
English Nature

'I learnt how to relax properly for the first time in a long time.'
–– Clare Harris
Letchworth Centre for Healthy Living

'I experienced a feeling of calm, and a new direction in transforming my life.'
–– Linda Rutland
Manor Community College

'The course had a markedly different approach, including led sessions of relaxation – a very useful style of presentation.'
–– Kate Cowpe, AHP Manager
Royal Bolton Hospital

'The course has increased my capacity to focus on whatever I'm doing and work more efficiently and with a more sustained and reliable input.'
–– Margot Butterworth Cambridge University Press

Coaching

'The quality of coaching was superb, and the commitment of [your trainer] to Agora employees was above our expectations.'
–– Alethea Adair-Charlton, Human Resources
Agora Professional Services, London UK

'The coaching was excellent, very useful – and it followed on from the workshop very nicely.'

– Jonah
Agora Professional Services, London UK

'The quality of the one-to-ones was very good, and allowed individuals to focus on areas for improvement.'
–– Dominic Skey, Manager
Manager Agora Professional Services, London UK

‘My coaching sessions opened new ways to deliver the business making me a hundred times more effective as a manager.’
–– Middle Manager
National Government Agency

‘As a senior manager in a busy public organisation with a budget of £17M and over 450 staff I am accountable for ensuring we meet a wide range of targets and standards of service. I find that the most demanding aspect of my job is bridging the gap between the formal organisation and the informal network of relationships, feelings and values that are so important in my own and others' working lives. Working with Elizabeth is helping me relate to both customers and people at all levels in my own organisation in a more enjoyable and authentic way. I find we are more able to honestly express and resolve our concerns. Feedback from my own staff indicates that we share a growing sense of trust, clarity and purpose which means more of our time and energy can go into productive work and we are not only meeting but exceeding our targets.’
–– Senior Manager
National Government Agency

Action Learning

'Enabled me to resolve problems and come up with solutions using new skills.'
––  Stephanie Jenkins, Manager
Salford Royal Hospitals NHS Trust

'The Action Learning allowed me to explore and really have the opportunity to get to the bottom of problems.'
–– Penny Martin, AHP Manager
Wythenshawe Hospital

'Increased confidence and a new approach to dealing with management and personal issues.'
–– David Walsh, HCS Lead
Wrightington Wigan and Leigh NHS Trust

‘Helps to clarify why problems are problems.’
–– Consultant Speech Therapist, NHS Trust

‘Action Learning has influenced my behaviour … especially in new or difficult situations.’
–– Head of Histopathology, NHS Trust

‘There is a friendly, open style of learning, which gives people the confidence to speak and discuss their experiences.’
–– Alison Ahamed, Musculo-Skeletal Physiotherapy Manager
NHS Trust

Confidence

‘Made me feel comfortable, confident and safe in a group-work situation.’
–– Bridget Porritt, Colo-Rectal Radiographer
NHS Trust

‘Increased my confidence in the job I’m already doing and how to improve upon it.’
–– Helen Liggett, Healthcare Science Network Coordinator
NHS Trust

‘I will be able to use my skills in dealing with conflict situations at work. I feel more confident not only at work but in my personal life too.’
–– Lorna Hanson, Senior Physiotherapists
NHS Trust

Personal Development

'I would definitely recommend the course; it gives a deep insight into different ways of approaching connection and communication.'
–– Tim Righton, Audit Junior
Trevor Jones Chartered Accountants

'I feel this course has helped me make significant progress in my development.'
–– Lucie Anderson-Wood
Letchworth Centre for Healthy Living

'The course benefited me greatly in both my personal and professional life.'
–– Dr. J R Mason
Bury St Edmunds Self Development Group

'Your approach has enabled me to become more effective in my role at work.'
–– Lesley Nash, Customer Services
John Lewis

'The sessions that your trainers lead seem to have a deep and lasting effect on the participants.'
–– Dr Simon Moss, Manager
Cambridge Buddhist Centre

‘I got such a lot from the two day course, and it seems to have touched me far deeper than I could possibly have imagined.’
–– Nic Holliday, Occupational Therapist
NHS Trust

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