This is an application of the expertise derived from the processes of Nonviolent Communication™ (NVC) for businesses and organisations. It has proved particularly successful in service sectors, where understanding the needs of all parties is the essential basis for getting the work done, and performing in a way which ensures excellent, safe and satisfying service.
This approach also de-escalates difficulties which have already arisen, and decreases the likelihood of complaints.
For further information about our courses, see:
‘Regardless of our many
differences we all have the same needs. What differs from person to person is the strategy for fulfilling those needs.’
– Marshall B. Rosenberg, Ph.D. (Founder of NVC)
See Our Courses or contact us for a Customised Programme.