Combining training in assertiveness with the insights of Nonviolent Communication™ is a unique way to stand your ground and meet your own needs.

At the same time, we listen to the needs of others and cultivate positive co-operation. We learn to act from a sense of our own fulness and potency, while appreciating these qualities in others.

This simple, yet powerfully transformative approach, will give you the tools to:

• Ask for, and get what you want in an open, honest and direct way
• Translate demands or criticism into needs
• Look for a win-win outcome – where no-one gives up or gives in
• Overcome the barriers to being more assertive
• Manage difficult situations more confidently
• Develop greater self-respect and self-esteem
• Avoid aggression or passivity through being ‘firm and flexible’
  

Needs-Based Communication | Nonviolent Communication (NVC) | Communication Training | Assertiveness | Customer Care