This course helps you to understand your response to your customers, and their response to you.

With greater powers of empathy, you are able to quickly discover the customer's needs. Seeing the customer as 'right' becomes the genuine approach of a healthy, happy service representative.

Side benefits include a sales team that appreciates its members, listens accurately, and express itself clearly.

This course combines insights from Neurolinguistic Programming^®, Nonviolent Communication™, and The Myers Briggs Type Indicator^®.

You will have increasing ability to:

• Face your mystery shoppers with confidence
• Put customers at their ease, and discover their needs
• Deal with 'difficult' customers without stress for
  them or you
• Keep up your positivity, with genuine friendliness
• Meet retail objectives with assurance

> Contact us for a customised programme