This course helps you to understand
your response to your customers, and their response to you.
With greater powers of empathy, you are able to quickly discover the customer's
needs. Seeing the customer as 'right' becomes the genuine approach of a healthy,
happy service representative.
Side
benefits include a sales team that appreciates its members, listens accurately,
and express itself clearly.
This course combines insights from Neurolinguistic
Programming®,
Nonviolent Communication™, and The Myers
Briggs Type Indicator®.
You will have
increasing ability to:
- Face your mystery shoppers with confidence
- Put customers at their ease, and discover their needs
- Deal with 'difficult' customers without stress for
them or you
- Keep up your positivity, with genuine friendliness
- Meet retail objectives with assurance

> Contact
us for a customised programme
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