Communicating with Customers
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Whether you are cold-calling, or meeting customers in a retail setting, you need to ensure you meet and exceed your sales targets. This course helps you to understand your response to your customers, and their response to you. The power of the course is to enable you to quickly discover and relate to the customer’s needs. Seeing the customer as ‘right’ becomes the genuine approach of a healthy, successful service representative. Side benefits include a sales team that appreciates its members, listens accurately, and express itself clearly to its managers. This course combines insights from Neurolinguistic Programming®, Nonviolent Communication™, and The Myers Briggs Type Indicator®. You will have increasing ability to:
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"Life at Work’s approach has enabled me to become more effective in my role at work." Customer Services
"Self-confidence is the first requisite for achieving great things."
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