Communicating with Customers

Whether you are cold-calling, or meeting customers in a retail setting, you need to ensure you meet and exceed your sales targets. This course helps you to understand your response to your customers, and their response to you.

The power of the course is to enable you to quickly discover and relate to the customer’s needs. Seeing the customer as ‘right’ becomes the genuine approach of a healthy, successful service representative.

Side benefits include a sales team that appreciates its members, listens accurately, and express itself clearly to its managers.

This course combines insights from Neurolinguistic Programming®, Nonviolent Communication™, and The Myers Briggs Type Indicator®.

You will have increasing ability to:

• Make sales and achieve targets
• Put customers at their ease, and discover their needs
• Deal with ‘difficult’ customers without stress for them or you
• Face your mystery shoppers with confidence
• Keep positive, and be genuinely helpful and friendly
• Meet retail objectives with assurance