Communication in Healthcare

Dealing with Conflicts and Complaints

At some point in every professional’s life, conflicts occur – with patients, patients’ relatives or colleagues. These are avoidable if healthcare professionals are given the right skills to manage confrontation successfully, and to help them through inevitable tensions and difficulties.

This two-day course provides a thought-provoking and challenging experience of dealing with conflicts and compaints. It increases the ability to build efficient and enjoyable working relationships with colleagues across disciplines in healthcare, and with patients, even in difficult circumstances.

Attending this course will give a radical new perspective on communication, building on existing strengths, challenging unhelpful habits and providing solid skills to take back into work.

The graph shows a typical assessment by doctors of their experience of the course.