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Security Management in the NHS

Why Deliver Security Management?

In accordance with guidelines from the Secretary of State Directions (Nov 2003, paragraph 3(b)) and the subsequent guidance “CRT Implementing the National Syllabus,”

All health bodies have a mandatory obligation to:

  • Deliver training in Conflict Resolution Training to all frontline staff
  • Complete training by 31st March 2008
  • Include provision for staff joining during or after implementation of the Conflict Resolution programme


Life at Work’s Conflict Resolution Training Course

  • Accords with the National Syllabus issued by the Counterfraud and Security Management Service ( )
  • Equips your staff to deal with aggressive and potentially violent situations
  • Offers you the skills to provide essential protection you need


Frontline Staff to be Trained in Conflict Resolution

Primary Care


Secondary Care

Outreach (Health visitors, Midwives, etc.)
GPs and GP Practice Staff
Public Health Medicine
Community Health Services Staff
Dental Staff
Reception Staff
All other lone workers


Hospital and Dental Staff
Ambulance Staff
Outreach Staff
Security Staff
Reception Staff
Nurses on Hospital Wards
All other lone workers


Summary of a National Syllabus for Conflict Resolution Training

The National Syllabus of Conflict Resolution Training has been developed to assist NHS frontline staff and professional to deal effectively with incidents of potential violence or aggression. This foundation training will enable staff to recognize the warning signs of a potentially violent situation and take steps to prevent it from escalating.

By the end of the course, delegates will be able to:

  • Describe common causes of conflict
  • Describe the two forms of ‘communication’
  • Give examples of how communication can breakdown
  • Explain three examples of ‘communication models’ that assist in conflict resolution
  • Describe behaviours they may encounter during different interactions
  • Give examples of the different warning and danger signs
  • Give examples of impact factors
  • Describe the use of distance when dealing with ‘conflict’
  • Explain the use of ‘reasonable force’ as it applies to conflict resolution
  • Describe different methods for dealing with possible conflict situations