Managing Confrontation

Confrontation can be both inefficient and painful – or extremely productive. In busy working environments, it is especially important that confrontation becomes a positive force for good: benefitting working relationships, improving people’s ability to work efficiently, and increasing performance.

Workshop Aims

• To increase skills in managing confrontation;
• To find early solutions to conflict;
• To focus on people, without losing a focus on performance.

Learning Objectives

• How to manage confrontation when it affects oneself personally;
• Increase one’s ability to de-escalate problems for others;
• Find quicker solutions across differences;
• Avoid mistakes and failed targets through better communication;
• Say ‘no’ to demands, while hearing what the other person is saying;
• Informal mediation for resolving difficulties between others;
• Know how to meet one’s own needs, while taking the needs of others into account;
• Foster trust and harmony in a working environment.