Why Deliver Security Management?
 In accordance with guidelines from the Secretary
of State Directions (Nov 2003, paragraph 3(b)) and the subsequent
guidance "CRT
Implementing the National Syllabus,"
All health bodies have mandatory
obligation to:
- Deliver training in Conflict Resolution Training
to all frontline
staff
- Complete training by 31st March 2008
- Include provision for staff
joining during or after implementation
of the Conflict Resolution programme.
Life at Work's Conflict Resolution Training Course
> Frontline
staff to be trained
> Summary of
a National Syllabus for Conflict Resolution Training
- Accords with the National Syllabus issued by the Counterfraud
and Security Management Service (www.cfsms.nhs.uk).
- Equips
your staff to deal with aggressive and potentially violent
situations
- Offers you the skills to provide essential protection
you need
Frontline Staff to be Trained in Conflict
Resolution
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Outreach (Health visitors, Midwives, etc.)
GPs and GP Practice Staff
Public Health Medicine
Community Health Services Staff
Dental Staff
Reception StaffAll other lone workers
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Hospital and Dental Staff
Ambulance Staff
Outreach Staff
Security Staff
Reception Staff
Nurses on Hospital Wards
All other lone workers
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Summary of a National Syllabus for Conflict
Resolution Training
The National Syllabus of Conflict Resolution Training has been
developed to assist NHS frontline staff and professional to deal
effectively with incidents of potential violence or aggression.
This foundation training will enable staff to recognize the warning
signs of a potentially violent situation and take steps to prevent
it from escalating.
By the end of the course, delegates will be able to:
- Describe common causes of conflict
- Describe the two forms of
'communication'
- Give examples of how communication can breakdown
- Explain three examples
of 'communication models' that assist in
conflict resolution
- Describe behaviours they may encounter during different
interactions
- Give examples of the different warning and danger signs
- Give
examples of impact factors
- Describe the use of distance when
dealing with 'conflict'
- Explain the use of 'reasonable force'
as it applies to conflict resolution
- Describe different methods
for dealing with possible conflict situations
> Contact us for a customised programme
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Conflict
Resolution | Mediation | Nonviolent
Communication | Aggression Management |
Security Management | Customised
Programmes
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